We want you to shop confidently while maintaining strict hygiene standards for intimate apparel. Please read these answers before placing an order.

Can I return or exchange underwear?

For hygiene reasons, we do not offer voluntary returns or exchanges of underwear once opened, tried on, worn or washed. This includes briefs, trunks, bikinis, tangas, jockstraps and G-strings. This does not limit any rights you have under South African consumer law.

What if I ordered the wrong size?

Please consult our size chart before ordering. We cannot offer a change-of-mind exchange for underwear that has been opened or tried on. Contact us before opening the product if you believe an error occurred; we will assess your request and any applicable legal rights.

Can I exchange a mystery pack because I dislike the colours?

Mystery packs contain surprise colours or designs selected by Bulge & Bum. Specific colours are not guaranteed unless expressly stated in the product listing. Disliking the selection alone does not qualify for a complimentary colour swap. If the pack is materially different from its description, incorrect or defective, please contact us.

Is a bikini underwear style the same as swimwear?

No. Our Bikini underwear is an underwear cut, not a swimwear designation. Only products specifically listed as swimwear are sold as swimwear. Please check the product category, description and fabric information before ordering. If a listing was misleading or an incorrect item was supplied, we will assess the matter under your statutory rights.

What if I have worn the item?

We cannot accept a voluntary change-of-mind return of worn or washed intimate apparel. If the item is defective or was incorrectly supplied, please contact us; wearing an item does not automatically remove statutory remedies.

What about swimwear, sleepwear and fashion items?

For a voluntary return request, contact us before wearing, washing or removing any tags or hygiene protection. Items must be in their original condition. We will confirm whether your specific item qualifies and explain the return arrangements. Your statutory rights remain unaffected.

Are discounted items or bundles returnable?

Sale pricing, promotional discounts and bundle offers do not remove your statutory rights. We do not guarantee voluntary exchanges for change of mind on hygiene-sensitive items. Where a return is legally required, we will explain how any applicable bundle adjustment is calculated.

What if my order is faulty, damaged, incorrect or missing something?

Contact us with your order number, a description of the problem and clear photos where useful. Do not send intimate photographs of yourself wearing the product. We will investigate and provide the remedy required by applicable law. Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery at the supplier's risk and expense, with the consumer entitled to choose repair, replacement or refund.

Who pays for courier costs?

For an approved voluntary return, we will confirm any applicable return shipping cost before you send the parcel. Where the law requires us to accept a return at our risk and expense, we will cover the applicable return costs.

Do I have cooling-off rights for online purchases?

Certain online transactions may qualify for a seven-day cooling-off right under the Electronic Communications and Transactions Act, subject to statutory exceptions, including goods that by their nature cannot be returned. We assess each request according to the applicable law rather than treating every underwear purchase as automatically excluded.

How do I request a return or report a problem?

Use our Contact page and include your order number, item name, reason for contacting us and supporting photos of the product where appropriate. Please wait for our instructions before returning anything. We aim to resolve genuine issues fairly and promptly.

Does this policy affect my consumer rights?

No. Nothing in this FAQ excludes or limits rights or remedies that cannot legally be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

Need assistance? Contact Bulge & Bum.